I recently purchased the Helios 2 full-body panel for my daughter who has fibromyalgia and while it arrived very quickly (a definite plus), it’s still too early to comment on its effectiveness. The product is quite expensive, so I’m hoping it delivers as promised.
However, I did feel a little let down by the customer service experience. I had a few queries before purchase, and although my emails were answered, the later responses felt a bit abrupt and didn’t always address my concerns fully. It left me feeling as though I was being a nuisance for asking questions, which wasn’t ideal.
That said, I’ll reserve final judgment until my daughter has had more time to use the product.
