Arrived fast. Thank you. Box was damaged. On opening it I found it was double boxed and padded with thick foam which protected the stand. Easy to assemble. Strong and stable. I found the attachment that you use to secure the panel to the frame was strong how ever, I have found that the panel tilts slightly. As the panel is quite long I feel that having two bars to hang the panel on would have been better. Additionally, there is not much room for adjusting. Would recommend. Very happy.
I’ve only been using the device for a week but I can already see improvement. I would highly recommend doing research before purchasing which is what I did. Im very pleased with the current results.
I love the simplicity of this panel. It’s simply two switches and a string to hang somewhere (although I don’t know where yet, but it can stand on its own). After some workout injuries, this panel helped me heal faster and gave my skin a much better glow after just 10 minutes (5 on each side). I’d recommend this to anyone.
I contacted this company to ask questions and was given honest answers, so I placed an order. Very fast delivery which was great. On receiving my packages I saw the boxes were very battered. The second box they were in was also damaged. Along with two coverings of box there was a very thick foam padding protecting the panel and stand. Excellent packaging or I think my device would have been broken. Once out of the box I did notice a small dent and scuff to the top right corner and I contacted the company to inform them sending pictures of box and dent too. I received a response straight back. The matter was resolved straight away. There was no arguing about it and the man (Dan) was very apologetic and could not do enough for me. Wonderful customer care. Made my entire experience fantastic, so smooth from start to finish. The panel is very high quality, strong and robust. (quite heavy for an old person like myself). But worth the effort to set up. With the life span of 5 year warranty I was happy. I was a passenger in a car accident and had really bad neck pain. On using the device I found really good pain relief on my first use and I have used it every day since with improvement each time. My husband strained himself in the garden and came in and that night he used the panel and was surprised to find he had relief too. I was asked by my neighbour how I was and I told him about the panel now he is looking into it too. I would recommend this to others. great bit of kit. I have told many friends about, I cant stop singing its praises. I can now move. It really does work.
THANK YOU
OH WOW what a fabulous review, thanks so much. No matter what, our customers always come first. There are always going to be issues as an ecommerce brand with the odd heavy-handed courier or forklift driver etc (thankfully rarely!) - the most important thing is that we sort it and make sure our customers are happy. It's not a small investment after all, but by the sounds of it, like most, it's a fantastic investment.
All the best and keep enjoing the light!
HELIOS Red Light Therapy UK
I’m extremely happy with both my lights! I got the panel and the desk models for my clinics and I’m so happy.
I use it after treatments as it’s soothing and healing as well as optimising for my treatments.
Highly recommend.
Natalia Souza
Reflect Hair
Looks fantastic. All the best!