Light was received and looks sturdy. However I got sent a UK plug instead of EU. Contacted support, was helped quickly and I hope I receive the correct plug soon :)
Ordered the lamp and it arrived in 2 days despite it being so close to Christmas. Have only had it 5 days but am already feeling sleepier at bedtime. Hoping it will have with a shoulder recovery. Am feeling positive
I recently purchased the Helios 2 full-body panel for my daughter who has fibromyalgia and while it arrived very quickly (a definite plus), it’s still too early to comment on its effectiveness. The product is quite expensive, so I’m hoping it delivers as promised.
However, I did feel a little let down by the customer service experience. I had a few queries before purchase, and although my emails were answered, the later responses felt a bit abrupt and didn’t always address my concerns fully. It left me feeling as though I was being a nuisance for asking questions, which wasn’t ideal.
That said, I’ll reserve final judgment until my daughter has had more time to use the product.
Insanely speedy delivery!!! Came in under 2 days!!! I really like the light, it’s incredibly well made, with lots of ways of hanging it up if you don’t like to use the stand. Hoping it helps me get through TSW as my skin is agony. Even though it will take a while to see improvement, I enjoy sitting in bed with it on in the evenings to relax in front of. A great way to prepare for sleep. Thanks so much helios!!!!